Terms & Conditions

Invoice balance (less deposit) is due one calendar month before travel and can be paid by bank transfer or any major credit or debit card via the PayPal system (all transaction charges to be paid by the payer) or can be paid by cash on arrival by special arrangement.

Should the balance of the holiday not be received by the due date we reserve the right to cancel the holiday, after due notice, and you forfeit your initial deposit.

If it is not possible to make changes to your booking, for whatever reason, you have the choice of proceeding with your holiday as originally booked or cancelling and paying the cancellation charges as mentioned below.

Once you have paid your deposit, the price will be locked in. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. Prices are based on currency exchange rates set at 30th January 2024. We reserve the right to impose surcharges up to 45 days before departure due to unfavourable changes in exchange rates, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, we will be responsible for the increased amount up to 2% of the original trip price and you will be responsible for the balance.

If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.  In view of the current volatility of world oil prices and UK exchange rates, you should ensure that you fully understand this clause.

If you cancel within 30 days or more – only the deposit is payable.
If you cancel less than 30 days ahead – No refund is payable (payment in full required)

If war, threat of war, civil unrest, closure of airports, industrial action, threatened or actual terrorist activities or any other event (condition are defined by the Commonwealth and Foreign Office in London, and not the State Department in Washington) outside the control of the So Morocco Ltd, either delays or extends the holiday or compels a change in the holiday arrangements during the holiday, we cannot accept liability for any resulting loss, damage or expense and no refunds will be made.

Please let us know of any preferences that you might have while making the reservation (hotel locations, bed configurations, and others) and we will try to accommodate all your requests. No compensation will be paid if such requests are not fulfilled.

It is compulsory that all members of your party are covered by insurance appropriate to the visit and it is the lead passenger who is responsible for ensuring that all members of the party have adequate and appropriate insurance for the trip.

The insurance must as a minimum provide adequate cover for loss of effects (including money and passport); personal accident; medical expenses; repatriation should you become too ill to continue, including international medical emergency service and air ambulance service costs (the policy must include cover for medical and repatriation expenses); and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. We also strongly recommend cancellation insurance.

Clients should also check that their insurance policy covers the activities that they will undertake, such  camel riding, trekking, quad bikes etc., noting that some of these activities may be over rough terrain and be at altitudes in excess of 2,000m.

So Morocco Ltd Tour Operator endeavours to ensure that all aspects of your tour meet your expectations, however, we act only as an agent and cannot be held responsible for the actions of carriers, property owners, providers or organisers of activities, guides, and transport. We are not responsible for events outside our reasonable control or if there has been no fault by So Morocco Limited.

Please be aware that the optional excursions outside of the pre-booked and paid for itinerary are undertaken entirely at your own risk.

You should understand that safety standards of accommodation and suppliers of local services may not be the same standard as your home country.

Please note that all aspects of your itinerary are subject to change due to unforeseen circumstances or circumstances beyond our control, based on a variety of factors including, but not limited to, weather, road conditions, vehicle maintenance issues and driver illness. We reserve the right to make last minute changes to your tour in such cases and stress that the driver has the authority to make decisions regarding the logistics of your tour based on his experience and “on the ground” knowledge.

Onward Connections – Whilst we will use our local knowledge and experience to ensure you meet your connection for onward travel, we cannot be held responsible for delays caused by unforeseen circumstances or events out of our control. In general, we strongly advise that your onward connection is booked for the day following the day your tour with us ends.

Bicycle hire & Camel riding – For all persons participating in cycling activities and / or camel riding please be aware that the availability of protective headgear can vary from destination to destination and therefore we cannot guarantee that headgear will be provided or will be to the same standard as those available in the UK or your home country. We invite you to bring your own headgear with you.